FAQ

WHEN WILL I BE ABLE TO SEE MY PROOF?

YOUR PROOF WILL BE AVAILABLE FOR REVIEW IN THE CUSTOMER PORTAL WITHIN 3-5 BUSINESS DAYS ONCE YOU SUBMIT YOUR MEMORIES LIST AND PAYMENT INFORMATION.

HOW LONG AFTER I APPROVE MY PROOF WILL I RECEIVE MY PRINT?

YOUR ORDER WILL BE PREPARED TO SHIP WITHIN 2-3 BUSINESS DAYS AFTER  APPROVAL. SHIPPING COULD TAKE UP TO 5-7 BUSINESS DAYS. EXPRESS OPTIONS ARE AVAILABLE.

WHERE CAN I VIEW MY PROOF?

LOGIN TO YOUR ACCOUNT WITH YOUR USERNAME AND PASSWORD TO VIEW YOUR PROOF IN THE CUSTOMER PORTAL.

HOW WILL I KNOW WHEN MY PROOF IS READY TO VIEW?

YOU WILL RECEIVE AN EMAIL FROM AVENUE OF MEMORIES NOTIFYING YOU THAT YOUR PROOF IS READY TO VIEW. YOU CAN ALSO LOGIN TO THE CUSTOMER PORTAL TO SEE IF YOUR PROOF IS READY TO VIEW.

I’VE MADE MISSPELLINGS IN MY MEMORY SUBMISSION. WILL I BE CHARGED FOR THAT?

MISTAKES HAPPEN AND YOU WILL NOT BE CHARGED FOR MISSPELLINGS OR MINOR MISTAKES PRIOR TO YOUR ORDER GOING TO PRINT. ANY MISTAKES MADE BY AVENUE OF MEMORIES WILL NOT BE CHARGED TO THE CUSTOMER.

HOW MANY REVISIONS CAN I MAKE?

WE ALLOW UP TO THREE MINOR REVISIONS FOR FREE. ANYTHING MORE WILL BE SUBJECT TO AN ADDITIONAL CHARGE.

CAN YOU CREATE A MORE CUSTOM PRINT USING BUILDINGS AND BACKGROUNDS WE HAVE IN MIND?

WHILE WE US OUR STANDARD BUILDINGS AND FRAME SIZES FOR OUR PRINTS, WE CAN CERTAINLY CREATE AN EVEN MORE CUSTOMIZED PRINT FOR AN ADDITIONAL COST. CONTACT US AT INFO@AVENUEOFMEMORIES.COM OR CALL (619)736-2878 TO DISCUSS WHAT WE CAN DO FOR YOU.